At Whitezones®, we want every customer to be completely satisfied with their purchase. However, if for any reason you are not happy with your order, you have the right to return it within 14 days of receipt – without providing any reason. Please note that in this case, the return shipping costs must be covered by the customer.

If you receive a defective or damaged product, we take full responsibility. In such cases, the item will be returned to us and we will either replace it at no extra cost or issue a full refund, depending on your preference. All costs for returns due to defects are covered entirely by Whitezones®.

We handle all returns and exchanges with care and efficiency to ensure a smooth process. Once the returned product has been received and inspected, refunds are issued promptly.

Our goal is to make the return process as transparent, fair, and customer-friendly as possible. With Whitezones®, you can shop confidently, knowing that your satisfaction and consumer rights are always protected.